Straight answers, printed prices.

Everything. The 14-day trial unlocks every module on your own isolated tenant — inventory, purchasing, warehouse, sales, financials, reporting, administration and the WebStore. There are no feature gates and no watered-down trial edition; you evaluate the same platform paying customers run.

No. The trial requires no payment method at all. You submit the request form, verify your email, and your tenant provisions. Nothing converts to a paid plan unless you choose one.

Provisioning starts as soon as you verify your email, and credentials are emailed to you when the tenant is ready — typically within minutes. If email verification is unavailable, our team activates the trial manually and sends your credentials within one business day.

Your choice. Sample data lets you explore realistic purchase orders, stock and storefront content immediately; a clean tenant lets you load your own products and vendors and evaluate against your real operation.

You pick a plan and keep working — same tenant, same data, zero migration. If you decide not to continue, the tenant is deactivated; nothing is charged, because nothing was ever on file.

Yes. The trial tenant is your production tenant. Every product, order and user you set up during the evaluation is exactly where you left it when you subscribe.

Starter is $100, Pro is $200 and Enterprise is $300 — per user per month, each with a 10-user minimum. Add-ons such as route planning, CRM, EDI and the mobile apps start at $25 per user per month. All prices are printed on the pricing page; there is no quote gate for the basics.

Core inventory run properly: the product master, purchasing and receiving, transfers, counts and stock orders, plus basic AR/AP and vendor credits — for one company with up to two warehouses.

The selling side and the warehouse floor: sales orders, fulfillment and returns, the Warehouse Tower with cycle counts and replenishment, the retail WebStore with inline editing, the customer portal with B2B and tier pricing, and up to four warehouses.

Scale without ceilings: retail plus B2B WebStores, quotes, bids and offers, two organizations, two currencies, and unlimited warehouses.

Yes. Upgrades apply to the same tenant in place — no reimplementation, no downtime. Existing customers can request a plan change from the customer portal and it is confirmed before anything changes on the bill.

There is no mandatory setup fee. Most teams self-serve from the trial; if you want hands-on help with data loading or process mapping, we scope that separately and tell you the price before any work starts.

KSN Suite is a hosted, multi-tenant cloud platform operated by InnovateNow. Each customer gets an isolated tenant with its own hostname; we run the infrastructure, maintenance and upgrades so your team runs the business.

Yes. Master data — products, vendors, customers and opening stock — can be loaded from standard file imports, and our team helps map your files during the trial or onboarding so the evaluation happens with your real catalog.

Yes. The same versioned REST API that powers the ERP screens, storefronts and mobile apps is available to your tenant, with tenant-scoped authentication and the same permission model as the UI — an integration can never see more than the user it authenticates as.

A modern browser. The ERP and storefronts are web applications; the optional Warehouse Mobile add-on runs on handheld devices for receiving, picking, counts and lookups on the floor.

Plans are priced per user rather than capped by record counts — products, vendors and customers are unlimited on every plan. Warehouses scale by plan: two on Starter, four on Pro, unlimited on Enterprise.

Yes — structurally, not just by filter. Every table carries a mandatory tenant column, every query runs inside your tenant context, and our test suite includes checks that deliberately omit the tenant filter to prove they return zero cross-tenant rows.

Only the people your administrators authorize. Every screen, endpoint and action sits behind a granular permission — including cost visibility and storefront editing — and roles are composed from those permissions by your own admins.

On every mutation. Each create, update and deactivation records who acted, when, and the full before-and-after state of the row. Writes go through controlled procedures, so no code path can change data without leaving the trail.

Not currently, and we say so plainly rather than hiding behind vague wording. What we offer instead is architecture you can verify in a live trial tenant — tenant isolation, the permission model and the audit trail are demonstrable, not brochure claims. The Security page has the details.

Production databases are backed up on a schedule, and restores are exercised rather than assumed — a restore is trusted only after its contents are verified against the source. Backups inherit the same tenant isolation as live data.

Your team opens the storefront, clicks the element they want to change — a banner, a menu, a product card, a promotion — and edits it in place, with drafts, publishing and a full audit trail. What you see in edit mode is literally what customers get. No page builder, no republish step, no agency invoice.

Pro includes the retail WebStore with the customer portal and tier pricing; Enterprise adds a dedicated B2B storefront alongside it. Either way there is one catalog behind both, so pricing and stock never fork.

No — that is the point. The storefront reads live stock, pricing and customer terms from the same tenant that runs your warehouse. An order placed online is a sales order in the ERP the moment it is placed, with no sync jobs or connectors to babysit.

Self-serve at any hour: view orders, invoices and statements, reorder from saved templates, request quotes and returns, and see the pricing that applies to them specifically.

Yes. Storefront editing is a permission like any other in the platform, so you decide exactly which roles can change content, who can publish drafts, and every change lands in the audit trail.

The Integrations module covers shipping gateways, payment gateways, EDI connections, SFTP automation and API connectors — the platform meets your existing carrier, payment and trading-partner stack rather than replacing it.

Storefront checkout connects to leading payment gateways, so cards are processed by the gateway — card data is not stored in your tenant. Payment records flow back into the ERP against the order automatically.

Yes — EDI is available as an add-on from $25 per user per month, built on the Integrations module, for trading partners that transact by document exchange rather than portals.

Yes. The tenant-scoped REST API and SFTP automation are available for your own developers or integration partners, governed by the same permission model as everything else — an integration user gets exactly the access you grant it.

Yes. SFTP automation handles scheduled inbound and outbound file flows — price lists, order files, inventory feeds — without anyone manually shuttling spreadsheets.